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Starting the CA Datacom/CA Mainframe Software Manager Multi-User Facility (MUF) fails with ABEND=S000 U0004 REASON=00000000.

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Article ID: 52727

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Updated On:

Products

CA 1 Tape Management CA 1 Tape Management - Copycat Utility CA 1 Tape Management - Add-On Options Compress Data Compression for MVS Compress Data Compression for Fujitsu Datacom DATACOM - AD Mainframe Software Manager (Chorus Software Manager) MICS Resource Management CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ECOMETER SERVER COMPONENT FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware

Issue/Introduction

Description:

This document details one type of failure/corrective action, when the MSM/MUF fails with ABEND=S000 U0004 REASON=00000000.

Solution:

Review the output (through SDSF, Sysview, etc...) from the MSM MUF startup. Look to determine whether the following message was generated.

+DB00121I - UNAVAILABLE - MF20MSM

The above message is an indication that another CA Datacom/CA Mainframe Software Manager MUF instance is active with the same name (MF20MSM).

Review the MSMSetupOptionsFile.properties options file. The CA Datacom/CA Mainframe Software Manager Multi-User Facility name must be unique. The default value is MF20MSM. Reinstall CA Mainframe Software Manager, ensuring the CA Datacom/CA Mainframe Software Manager MUF name is unique.

If the above process does not address your specific problem, please contact Support.

Environment

Release:
Component: MSM