Procedure to import a package from the Knowledge Import Packages List page.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

You can import packages from the Knowledge Import Packages List page in Knowledge Administration or by running the pdm_kit utility from the command line.

Solution:

You can import packages from the Knowledge Import Packages List page in Knowledge Administration or by running the pdm_kit utility from the command line.

To import a package from the Knowledge Import Packages List page, perform the following steps:

1. From the default $NX_ROOT/site/keit/export directory, copy the desired knowledge package to your default $NX_ROOT/site/keit/import installation directory.
   
   Example "package_servername_2010-02-18_12-56-57_400002".
   
   
2. From the Administration tab, select Knowledge -> Documents -> Export/Import -> Import. Click on Search button and the Knowledge Import Packages List page appears.
   
   
3. Right-click the desired package and select Import from the short-cut menu as shown below:
   
   

   <Please see attached file for image>

   
   
   
4. Click OK in the message that appears:
   
   

   <Please see attached file for image>

   

Note: The message may not appear if the package is larger. The import progress can be seen under the Import Transactions page.

The package is imported to the target system and appears on the Knowledge Import Transaction List page. NX_ROOT\log\keitstat.log file gets updated for successful import as below:

07/28 19:12:38.14 servername  keit_daemon   4044 INFORMATION  import.c      216 * Initiator     : 
 
07/28 19:12:38.14 servername  keit_daemon   4044 INFORMATION  import.c      217 * Package Path  : 
C:/PROGRA~1/CA/SERVIC~1/site/keit/import/package_servername_2009-07-28_09-45-01_1
 
07/28 19:12:38.14 servername  keit_daemon   4044 INFORMATION  import.c      218 * Date          : 2009
-07-28 07:12:38
 
07/28 19:12:38.14 servername  keit_daemon   4044 INFORMATION  import.c      219 
==================================================
 
07/28 19:12:38.14 servername  keit_daemon   4044 INFORMATION  import.c      220 Import Begin
 
07/28 19:12:38.16 servername  keit_daemon   4044 INFORMATION  import.c      282 Reading the config file
 
07/28 19:12:38.48 servername  keit_daemon   4044 INFORMATION  import.c      932 Number of Documents: 1
 
07/28 19:12:41.42 servername  keit_daemon   4044 INFORMATION  import.c      644 Import completed successfully.
 
07/28 19:12:41.42 servername  keit_daemon   4044 INFORMATION  import.c      645 1 documents were successfully imported
 
07/28 19:12:41.42 servername  keit_daemon   4044 INFORMATION  import.c      646 0 documents were failed to be imported
 
07/28 19:12:41.44 servername  keit_daemon   4044 INFORMATION  import.c      654 Import process was successfully completed
 
07/28 19:12:41.64 servername  keit_daemon   4044 INFORMATION  import.c      661 Run Reindex
 
07/28 19:12:41.64 servername  keit_daemon   4044 INFORMATION  import.c      681 Import END

Also, NX_ROOT\log\keitinfo.log gets updated as shown below:

07/28 19:12:41.39 servername  keit_daemon    4044 INFORMATION  import.c     1361 document id 400001 was imported to target as document id 400001

Environment

Release:
Component: ARGIS