During maintenance or when services are down, users get the below message:
Unable to Connect
AHD4409 pdmweb is unable to connect with the webengine
Please contact your Service Desk administrator and verify that the CA Service Desk server is up and the webengine is running.
Service Desk Manager: All supported Versions
Steps to resolve the issue.
NOTE: This form can only be loaded from /CAisd/html - pdmweb has no way to determine if a site/mods version exists.
Therefore, if you customize this form, place your modified version in BOTH bopcfg/www/wwwroot/html AND site/mods/www/wwwroot/html.
The version in bopcfg is the one that is actually used; the version in site/mods serves as a backup in case the bopcfg version is replaced by a patch or a new release.