ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

Unable to view or edit code snippets in ARD


Article ID: 5271


Updated On:


CA Agile Requirements Designer


I cannot view the code snippet screen that is accessible from "File" -> "Configuration" -> "Automation" menu option. The screen shows up blank (black).


This prevents me from seeing any of my existing scripts. I see the same behavior when I am adding an automation action.


The code snippet screen uses the Ace editor by default (, which is an open-source code editor written in JavaScript.

The screen appears black on some systems because of a compatibility issue between Ace and the graphics rendering interface available on the system.


Release : all releases

Component : CA Agile Requirements Designer


Click on File -> Settings and manually change the "Editor Type" to "Plain Text" from the drop down menu. This will display the code in plain text instead of using the Ace editor features.

Additional Information

If you experience any further issues, please open a support case by going to or


1558707298142000005271_sktwi1f5rjvs16qn1.jpeg get_app
1558707296127000005271_sktwi1f5rjvs16qn0.jpeg get_app