How to send an Incident to Service Desk instead of a Request?

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Article ID: 52692

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

Description:

An AutoSys job parameter must be set in order to change the Service Desk Request to an Incident.

Solution:

In order to have AutoSys send Service Desk an Incident instead of a Request you need to pass an attribute to set the Type as "I" for Incident by adding the parameter "svcdesk_attr: type/I" to the job definition, as shown below:

svcdesk_attr: type/I

The syntax for this parameter is:

svcdesk_attr: attribute/value[,attribute/value,attribute/value...]

An example with multiple attributes:

svcdesk_attr: priority/4,severity/1,impact/2,type/I

Environment

Release:
Component: ATSYS