How to send an Incident to Service Desk instead of a Request?

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent

Issue/Introduction

Description:

An AutoSys job parameter must be set in order to change the Service Desk Request to an Incident.

Solution:

In order to have AutoSys send Service Desk an Incident instead of a Request you need to pass an attribute to set the Type as "I" for Incident by adding the parameter "svcdesk_attr: type/I" to the job definition, as shown below:

svcdesk_attr: type/I

The syntax for this parameter is:

svcdesk_attr: attribute/value[,attribute/value,attribute/value...]

An example with multiple attributes:

svcdesk_attr: priority/4,severity/1,impact/2,type/I

Environment

Release:
Component: ATSYS