Unable to launch eHealth console - Windows (Legacy KB ID CNC TS10176 )

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Article ID: 52683

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Updated On:

Products

CA eHealth

Issue/Introduction


Please verify the following settings with the system configuration, these are listed in order of most likely cause.
After making any changes, restart the XVision processes by Right clicking on the Xv icon in the system tray and
select "restart". If the Xv icon does no reappear, start he server through:

Start->Programs->Vision-XVision Server


1.) Verify TCP-Unix is enabled for SCO XVision.  

        1) Select Start -> Settings -> Control Panel -> Vision Communications.
        2) Select the Transports tab -> Verify "TCP-Unix" is enabled.
        3) If not, highlight and click properties, then select "Enable this transport" to enable the transport.
        4) Click "Apply" and "OK".

2) Ensure that the correct host is listed.

        1) Select Control Panel->Vision Communications>Hosts. If the host is not listed correctly please enter the correct host.
        2) You may also have to enter the loopback address 127.0.0.1 in the Host panel.



3) Disable the GLX extension:

      Start->Settings-> Control panel -> XVision Profiles -> General -> Properties -> Server -> Advanced -> Extensions -> de-select GLX

4) Verify the display color settings and lower to 256 colors (From the control panel, select Display -> Settings)

5) Disable all transports except for "TCP-Unix"  

        1) Select Start -> Settings -> Control Panel -> Vision Communications.
        2) Select the Transports tab -> Verify "TCP-Unix" is enabled and Auto is set to Yes"
        3) If not, highlight and click properties, then select "Enable this transport" to enable the transport and
            make sure "Include this transport in automatic selection?" is checked
        4) Click "Apply" and "OK".
        5) Make sure the rest of the transports are disabled and  "Include this transport in automatic selection?" is un-checked.
        6) Stop XVision using the Xv icon in the system tray if started.
        7) Select Start -> Settings -> Control Panel -> Vision Services.
        8) Click "Shutdown" then "Startup"
        9) Start XVision. 

6) Open the Services applet and observe if PC-Anywhere (or similar) is running.  If it is, close it and restart XVision by opening Vision Services in Control panel. From the General tab, click on Shutdown and then click Startup. 


If using pcAnywhere, try accessing the system directly, shutting down the pcAnywhere Host Service, then start the XVision Server through Programs, Vision, XVision Server If the XVision Server starts successfully, you will have a green icon of a V superimposed on an X in your system tray, and you will have a process named xvl.exe in Task Manager. If this is successful, then try launching the eHealth Console.


If accessing the system directly already, then try launching the XVision Server through programs, Vision, XVision Server If the XVision Server starts successfully, you will have a green icon of a V superimposed on an X in your system tray, and you will have a process named xvl.exe in Task Manager. If this is successful, then try launching the eHea.lth Console.

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Related Issues/Questions:
Unable to launch eHealth console - Windows
Console fails to launch
CPU reaches 100%
Process xvl.exe is hung
The xvl.exe process, as seen through task manager, rises to 98 - 100 % of the CPU utilization
Unable to launch console due to XVision error
The xvl.exe process not running
Unable to launch console
Error:Fatal Internal Error: An Xlib error occurred. (cba/CuiApp::xtXlibIOErr__Rtn)__
Error: An Xlib error occurred (A functioning X server must be running.)
Error:X Server Display Initialization Failed error: A functioning X Server required
Error:nhiConsole.exe: Internal Error: An Xlib error occurred (A functioning X server must be running ) (cbs/CuApp:preInitCbaApp)
xvl.exe process consuming near 100% CPU utilization
eHealth console times-out during application launch

Problem Environment:
eHealth
Microsoft Windows

Causes of this problem:

Another program has control over the display such as remote-control software, such as pc-anywhere

Additional Information:
Be sure to kill any hung xvl.exe from the process list in Task Manager each time your recycle Vision Services.


(Legacy KB ID CNC TS10176 )

Environment

Release: LHBASC99000-6.2-eHealth-Live Health Upgrade Elements
Component: