How to change the CA Service Desk browser window title bar name?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description

The name of the CA Service Desk web client browser window is prefixed by default with the name of the product, for example the login screen is titled "CA Service Desk - Login" as per the below screenshot.

These instructions advise which variables impact this title name and how to change it. For example, to your "Company Name - Login."

<Please see attached file for image>

Solution

The name in the title bar will be the name of the installed CA Service Desk product. For CA Service Desk r12 the default is "CA Service Desk." For Service Desk r11.2 the default is "Unicenter Service Desk."

The key variable that impacts the title bar name is called "$NX_INSTALL_OPTION."

It is present in both the NX.env and web.cfg files, but only the NX.env files should be altered. The web.cfg should be left at their defaults.

Method

1. Make a backup copy of the file $NX_ROOT/pdmconf/NX.env_nt.tpl, then edit it with a text editor.

• Change this variable from:

@NX_INSTALL_OPTION=INSTALL_OPT_REPLACE

to:

# NX_INSTALL_OPTION changed from "INSTALL_OPT_REPLACE" by <<username>>  <<date>>.# @[email protected]_INSTALL_OPTION=Company Name Pty Ltd

Where the remarked comments are suggestions only.

• (Optional). Best practice would involve taking a database backup and a file system backup at this point. This is because although the effects of the steps in this document are known and harmless, the following step of running a pdm_configure will pick up all changes that have been made to template files since the last configuration, and sometimes these effects are not anticipated. This comment applies in particular to production systems.

• Run pdm_configure and test. The changes will be updated into the NX.env file automatically.

The browser title bar should now contain the updated name.

<Please see attached file for image>

Additional Comments

1. For quick tests, editing the option "$NX_INSTALL_OPTION" in the NX.env file and killing the "webengine.exe" process/es is sufficient to see the change in the title bar. In fact, if a direct edit is made to the $NX_ROOT\NX.env and to the $NX_ROOT/pdmconf/NX.env_nt.tpl file, and the webengine.exe recycled, it is not necessary to run the pdm_configure step. However, it is recommended to follow the process as described in the main document, because at some point a pdm_configure will be run, and it is best to confirm that the results are flowing through from one file to the other and populating through to the web interface, than to - unexpectedly - find that there is a difference later on. This might arise for example if there is a typo in the NX.env_nt.tpl file.

• The option $NX_INSTALL_OPTION is also used in web.cfg and web.cfg.tpl in the "FormTitle" parameter. However, do not use this to change the title of the web form. There are no known side effects of doing so. It is just simpler to maintain one variable in the NX.env_nt.tpl file than to maintain more. Also the web.cfg variable would take precedence if changed, and it may not be intuitively obvious to another administrator why the NX.env and NX.env_nt.tpl.

• Special characters may be used in the title bar, provided that your system can display them within the text entry boxes of CA Service Desk.

Environment

Release: CACMDB99000-11.1-CMDB
Component: