This message may appear in the log when you access Role list from Administration tab -> Security and Role Management -> Role Management -> Role List.
Service Desk Manager: All supported versions
SelListCacheMax in \Service Desk\bopcfg\www\web.cfg file defines the maximum record count for caching selection list. If a selection list for a factory(cnt_role) has record count smaller than this value, it will be cached. Default value is 10. If there are more than 30 active records for the Roles, this has to be excluded for caching selection list which is controlled by the variable SelListCacheExclude.
To resolve the issue, add the cnt_role in the SelListCacheExclude list by following the steps:
You should no longer see the message appearing in the stdlog file.