The "Agent Name" and "Registered to Server" fields are grayed out in DSM properties.

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Article ID: 52642

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Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Server Automation CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The "Agent Name" and "Registered to Server" fields are grayed out under DSM properties on an Agent. What is the cause of this behavior?

<Please see attached file for image>

Figure 1

Solution:

If the "Agent Name" and "Registered to Server" fields are grayed out, it means that the agent is managed by a centralized configuration policy.

To check the settings applied to the agent, check the following configuration policy:

Open the DSM Explorer and drill down to Control Panel->Configuration policy->Default Computer Policy->DSM->Agent->Common Agent->Common?>Scalability Server as shown in the screenshot below.

The below screenshot indicates that the agent is Centrally Managed and therefore, the "Agent Name" and "Registered to Server" entries are Grayed out on the agent.

<Please see attached file for image>

Figure 2

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component:

Attachments

1558721081137000052642_sktwi1f5rjvs16vxh.gif get_app
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