The "Agent Name" and "Registered to Server" fields are grayed out in DSM properties.

Article Id: 52642
Status: Published
Updated On: 14-02-2018 06:43
Legacy Id: TEC504709
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Server Automation , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

The "Agent Name" and "Registered to Server" fields are grayed out under DSM properties on an Agent. What is the cause of this behavior?

<Please see attached file for image>

Figure 1

Solution:

If the "Agent Name" and "Registered to Server" fields are grayed out, it means that the agent is managed by a centralized configuration policy.

To check the settings applied to the agent, check the following configuration policy:

Open the DSM Explorer and drill down to Control Panel->Configuration policy->Default Computer Policy->DSM->Agent->Common Agent->Common?>Scalability Server as shown in the screenshot below.

The below screenshot indicates that the agent is Centrally Managed and therefore, the "Agent Name" and "Registered to Server" entries are Grayed out on the agent.

<Please see attached file for image>

Figure 2

Environment:

Release: UASIT.99000-11.2-Asset Intelligence
Component:

insert_drive_file 1558721081137000052642_sktwi1f5rjvs16vxh.gif
arrow_downward Download
insert_drive_file 1558721078688000052642_sktwi1f5rjvs16vxg.gif
arrow_downward Download