After daylight savings time is implemented and time offset is more than +12 hours from GMT, no Notification emails are been sent out.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

After daylight saving time is started and the time offset from GMT (Greenwich Mean Time) is more than +12 hours (e.g. GMT+13), Notification emails stop being sent. For example the timezone offset for Nuku'alofa (Tonga) is +13 hours. The offset becomes +13 hours for Auckland and Wellington (New Zealand) during periods of daylight saving.

Solution:

The problem has been reported in Service Desk r12.1 as:

• Product: USRD
  
  
• Problem: #727

Please contact CA Support to get the a fix for this problem.

Environment

Release:
Component: ARGIS