After daylight savings time is implemented and time offset is more than +12 hours from GMT, no Notification emails are been sent out.

Article Id: 52620
Status: Published
Updated On: 14-02-2018 06:43
Legacy Id: TEC502073
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

After daylight saving time is started and the time offset from GMT (Greenwich Mean Time) is more than +12 hours (e.g. GMT+13), Notification emails stop being sent. For example the timezone offset for Nuku'alofa (Tonga) is +13 hours. The offset becomes +13 hours for Auckland and Wellington (New Zealand) during periods of daylight saving.

Solution:

The problem has been reported in Service Desk r12.1 as:

  • Product: USRD

  • Problem: #727

Please contact CA Support to get the a fix for this problem.

Environment:

Release:
Component: ARGIS