Installation of EEM 8.4 SR01 on Windows failing with the message "The command line 'RESPONSE_FILE=C:\DOCUME~1\AAG551\Local Settings\Temp\3\pft5 F.tmp\windows\cadirinst.rsp ETRDIR_DXADMIND_PASSWORD=iTechPoz' is invalid."

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Article ID: 52615

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Updated On:

Products

DIRECTORY CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER CA Service Management - Service Desk Manager CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent CA Process Automation Base

Issue/Introduction

Description:

When installing EEM 8.4 from the CCS DVD or from the Autosys R11 SP2 Incrementl2 patch you may receive the following error:

A popup with the following error text:

CA Directory r12.0.2312.0 Installation.

The command line 'RESPONSE_FILE-C:\DOCUME~1\ebl568\Local Settings\Temp\pftC.tmp\windows\cadirinst.rsp ETRDIR_DXADMIN_PASSWORD=iTechPoz' is invalid. Please check the command line being passed and try again!

This is due to the following Windows Setting in the Registry:

NtfsDisable8dot3NameCreation set to 1.

See following registry setting of the machine:-
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem]
"NtfsDisable8dot3NameCreation"=dword:00000001

Solution:

There are 2 possible solutions/workarounds for this problem.

  1. Set the NtfsDisable8dot3NameCreation to 0.

    1. Reboot the system.

    2. Open command prompt and execute "set t".

    3. See following settings for the TEMP directories in the output:

      TEMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp
      TMP=C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp

    4. If the above short paths are displayed then the install will succeed.

    5. Now in the Command Prompt start the EEM install binary "EEMServer_8.4.127_win32.exe".

      Note: see the following link to Microsoft KB for further details of the NtfsDisable8dot3NameCreation setting <http://support.microsoft.com/kb/210638>

  2. Manually set TEMP and TMP environmental variables.

    1. If the directory C:\temp does not exist then create this (or use a different drive if no space on C:).

    2. Open a Command Prompt.

    3. Set TEMP=C:\temp.

    4. Set TMP=C:\temp.

    5. Now in the Command Prompt start the EEM install binary "EEMServer_8.4.127_win32.exe".

Environment

Release: ETRIA199000-8.4-Embedded Entitlements Manager
Component: