"unisrvcntr status" goes into loop

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Article ID: 5258

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Updated On:

Products

CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) CA Workload Automation Agent

Issue/Introduction

"unisrvcntr status", unifstat or ustat commands run for ever

Cause

This issue may occur when cmdlog command which is triggerred from the OS kernel when KBL ControlMinder feature is active. 

This is the KeyBoardLogger feature in ControlMinder

Environment

This issue may occur on Unix and Linux.

Resolution

Ask your ControlMinder Admin to disable KBL. We need to edit the seos.ini file in ControlMinder.

Below section has the details.

=====================

[kblaudit]

; --------------------------------------------------------------------

; Tokens used by the CA ControlMinder KBL logging facility ; --------------------------------------------------------------------

 

; Specifies whether CA ControlMinder

enables KBL audit records management

; Values: yes, no

; Default: no

kbl_enabled = no

===================

  

And then see if the process is running, kill it and then try running the unisrvcntr command that should resolve the issue.

Additional Information

This "KBL audit" feature is out of Autosys, this error comes from "ControlMinder", if you do not want to disable the "KBL audit" you may have to raise a case with "ControlMinder" team via http://support.ca.com.

Attachments

1558533914345TEC1102455.zip get_app