After what seems to be a successful implementation of Mainframe Software Manager the task output from the actions 'Update Catalog Tree' or 'Update Keys' from the LMP Keys Browser may show a 'java.lang.NullPointerException'. The text of the task dialog will also show the value of 'null' for the user's Site Id.
Example of the task output:
Acquire Product Knowledge Started Obtaining product list from Support Online information requested by : MSMUSER Date : Aug 11, 2009 7:29:16 PM for Site ID : null PAS Exception thrown within BaseProdListCMD null java.lang.NullPointerException at java.lang.String.contains(String.java:1875) at com.ca.mf20.SAM.ConsumeSC.ConnectToURL(ConsumeSC.java:128) at com.ca.mf20.SAM.BaseProdListCMD.execute(BaseProdListCMD.java:105) at com.ca.mf20.system.tasks.Task.executeCommand(Task.java:501) at com.ca.mf20.system.tasks.Task.executeCommandList(Task.java:425) at com.ca.mf20.system.tasks.Task.run(Task.java:344) at com.ca.mf20.security.SecurityThreadFactory$SecurityRunnable.run(SecurityThreadFactory.java:48) at java.lang.Thread.run(Thread.java:810)
This error is due to the CA Mainframe Software Manager Server not being able to access the CA Support portal 'https://support.ca.com'.
There may be many different reasons for the root cause of the problem. The purpose of this document is to suggest a few of the common causes.
Note: While these settings may have been previously verified, it is possible that they may have changed since CA Mainframe Software Manager has been installed.