Can we send Manual Notifications in html format?


Article ID: 52554


Updated On:


CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


By default Manual Notifications are sent in plain text, unlike other notifications which are sent in HTML format. Can these notifications be sent with HTML formatting?


Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration


Manual Notifications only support plain text. The current release of Service Desk Manager, 17.1, does not allow Manual Notify messages to have HTML formatting.

Message Templates support HTML formatting, but cannot be used for the Manual Notify feature at this time.

Additional Information

For more details on the Manual Notify function, and the fields available for a notification, see the following documentation: