Can we send Manual Notifications in html format?

Article Id: 52554

Status: Published

Updated On: 24-05-2018 13:10

Legacy Id: TEC505577

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

By default Manual Notifications are sent in plain text, unlike other notifications which are sent in HTML format. Can these notifications be sent with HTML formatting?

Environment:

Release: UAPMAC990JPP-12.6-Asset Portfolio Management-Asset Configuration
Component:

Resolution:

Manual Notifications only support plain text. The current release of Service Desk Manager, 17.1, does not allow Manual Notify messages to have HTML formatting.

Message Templates support HTML formatting, but cannot be used for the Manual Notify feature at this time.

Additional Information:

For more details on the Manual Notify function, and the fields available for a notification, see the following documentation:
https://docops.ca.com/casm171/using/issue-management/add-activities-to-an-issue/manual-notify/