When launching a project from CA Clarity PPM UI to MSP, the following error message is shown:
Clarity PPM 15.5
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to create a back up of the registry and ensure that you understand how to restore the registry if a problem may occur. For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.
** Note: Export and enter a File Name to store the back up of the registry keys.
Exit the Registry Editor.
Reboot the system.
Re-download the install files for the MSP Interface from your Clarity application server.
Run the install.
Before completing the MSP-Clarity integration installation, verify the following:
Pre-MSP2010: Choose Tools -> Macros -> Security.
MSP2010: Choose File -> Options -> Trust Center -> "Trust Center Settings?"
Set the level to Medium, if it is not already (for pre-MSP2010). For MSP2010: Set Macro Settings "Enable all macros (not recommended)"
OK to save setting change.
Pre-MSP2010: Double click the MSPAdd2K.mpp (C:\Program Files\Clarity\MSPInterface\data). Choose Enable Macros when prompted. MSP2010: Open MSP and you should be prompted with a message asking whether you want to install the CA Clarity Integration as Toolbar (default) or Menu. Confirm your choice.
Install should be complete.
If still problem is not solved:
Check the MSP integration went ok.
Locate file MSPAdd2K.mpp (on my machine it is under: C:\Program Files\Clarity\MSPInterface\data\) and open it with MSP.
Go to the command prompt under C:\Program Files\Clarity\Schedule Connect\bin directory and type in this command: schedlink /s
Now try launching a plan from Clarity.
Check the "List separator" is a "semicolon" from Control Panel -> Regional and Language Option -> click on "customize..."