How do I remove NSM integration with Service Desk in r12.1?

Article Id: 52484

Status: Published

Updated On: 21-03-2018 06:15

Legacy Id: TEC499473

Products:

SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

NSM integration is installed by default in R 12.1 but we are not using NSM and don't need this integration. I also see the below error messages in the log:

09/11 07:45:31.01 <servername>   pdm_d_mgr           36496 ERROR        daemo 
n_obj.c          1821 Daemon ehc died: restarting 
09/11 07:45:31.01 <servername>   pdm_d_mgr           36496 SIGNIFICANT  mgr_s 
lump_if.c        1050 Starting: $NX_ROOT/bin/ehc_nxd 
09/11 07:45:31.03 <servername>   proctor_dnvr-caap   42440 SIGNIFICANT  pdm_p 
rocess.c          440 Process Started (27776):Q:/CA/SERVIC~1/bin/ehc_nxd 
09/11 07:47:33.02 <servername>   pdm_d_mgr           36496 SIGNIFICANT  daemo 
n_obj.c          2921 Waited 120 seconds for ehc to connect to slump.  Contin 
uing to wait.

Solution:

You can follow the below procedure to remove NSM integration from Service Desk 12.1:

Warning: Take a back up of the pdm_startup file before you try this.

[ procset MAIN_PROCSET]
  pdm_info 
  sw_ver_ctl 
  bpnotify_nxd 
  PDMBASE 
  PDMBOP 
  FILTERING

Type a semicolon (;) to comment out FILTERING (ONLY).

Moving backwards towards the top of the file, you should see the following text:

[ procset FILTERING ] 
  tngfilter 
  tngwriter 
  ehc 
  ; UNICNV_REPLACE 
 ; tngcnv:NT_ONLY

Type a semicolon (;) before tngfilter, tngwriter and ehc in the above section and save the changes and restart the services.
You should now not see any of the NSM integration processes starting when you type in pdm_status.

Environment:

Release:
Component: SDINTE