Asset Track errors when publishing Assets after UAPM upgrade.

Article Id: 52479

Status: Published

Updated On: 14-02-2018 06:58

Legacy Id: TEC504982

Products:

CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager

Issue/Introduction:

Description:

Asset Track errors when publishing Assets after UAPM upgrade with the following message.

"Server was unable to process request. ---> Object cannot be inserted because it is a duplicate."

Solution:

UAPM and Asset Track use the API (Application Programming Interface) to add assets to the shared database. The API consists of a set of DLLs which are updated whenever a UAPM upgrade occurs.

Asset Track support must be contacted for a new set of DLLs that make up the API as they must be replaced independently anytime a UAPM upgrade occurs.

Environment:

Release: UAPMAC990JPP-11.3-Asset Portfolio Management-Asset Configuration
Component: