Error "AHD55017: Your configuration is out of date. Contact your system administrator" when installing Service Desk R12.1 client on NSM Server.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

<Please see attached file for image>

When you click on OK, below error appears:

<Please see attached file for image>

Following message should appear in the NX_ROOT/log stdlog file on NSM Server:

02/22 09:31:19.45 servername   Ver_CTRL  1924 SIGNIFICANT pdm_ver.c       728 STARTUP of Ver_CTRL02/22 09:31:24.41 servername   pdm_ver   1924 SIGNIFICANT pdm_version.c   3774 Upgrading Client NX.env02/22 09:31:24.41 servername   pdm_ver   1924 SIGNIFICANT pdm_version.c   3780 Notifying FAIL requested

Solution:

This issue occurs because the Version Control in R12.1 is set to UPGRADE by default. To resolve the issue, disable the version control in Service Desk by performing the following steps:

1. Login to SD as an administrator.
   
   
2. Go to Administration tab -> Options manager -> Ver Ctl.
   
   
3. Click and edit Ver Ctl and change the Option Value to DISABLE [DISABLE].
   
   
4. Recycle services of SD.
   
   
5. Now on NSM server, click start -> programs -> CA -> Service Desk. Click on Configuration.
   
   
6. Once completed, manually start event convertor manually from servies.msc.

Following message should appear in the NX_ROOT/log stdlog file on NSM Server:

02/22 14:02:33.66 servername   Ver_CTRL  10140 SIGNIFICANT  pdm_ver.c   728 STARTUP of Ver_CTRL02/22 14:02:35.80 servername   pdm_ver   10140 SIGNIFICANT  pdm_ver.c   877 The SW version control was disabled by server.02/22 14:02:35.80 servername   pdm_ver   10140 SIGNIFICANT  pdm_ver.c   954 Starting: C:\PROGRA~1\CA\SERVIC~1\bin\integAhd.exe

Environment

Release:
Component: ARGIS