Error "AHD55017: Your configuration is out of date. Contact your system administrator" when installing Service Desk R12.1 client on NSM Server.
Issue/Introduction:
Description:
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When you click on OK, below error appears:
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Following message should appear in the NX_ROOT/log stdlog file on NSM Server:
02/22 09:31:19.45 servername Ver_CTRL 1924 SIGNIFICANT pdm_ver.c 728 STARTUP of Ver_CTRL02/22 09:31:24.41 servername pdm_ver 1924 SIGNIFICANT pdm_version.c 3774 Upgrading Client NX.env02/22 09:31:24.41 servername pdm_ver 1924 SIGNIFICANT pdm_version.c 3780 Notifying FAIL requested
Solution:
This issue occurs because the Version Control in R12.1 is set to UPGRADE by default. To resolve the issue, disable the version control in Service Desk by performing the following steps:
- Login to SD as an administrator.
- Go to Administration tab -> Options manager -> Ver Ctl.
- Click and edit Ver Ctl and change the Option Value to DISABLE [DISABLE].
- Recycle services of SD.
- Now on NSM server, click start -> programs -> CA -> Service Desk. Click on Configuration.
- Once completed, manually start event convertor manually from servies.msc.
Following message should appear in the NX_ROOT/log stdlog file on NSM Server:
02/22 14:02:33.66 servername Ver_CTRL 10140 SIGNIFICANT pdm_ver.c 728 STARTUP of Ver_CTRL02/22 14:02:35.80 servername pdm_ver 10140 SIGNIFICANT pdm_ver.c 877 The SW version control was disabled by server.02/22 14:02:35.80 servername pdm_ver 10140 SIGNIFICANT pdm_ver.c 954 Starting: C:\PROGRA~1\CA\SERVIC~1\bin\integAhd.exe
Environment:
Release:
Component: ARGIS