Teleview abended on start after IPL: CAG6A24 -CA-TELEVIEW: EZASMI API INITAPI FAILED RC= -0000001 ERRNO=0010218

Products

• Teleview
• TELEVIEW- PACKAGE
• TPX - Session Management
• Vman Session Management for z/OS

Issue/Introduction

Description:

When our Teleview was started after IPL yesterday abended with a dump.

CAG6A24 -CA-TELEVIEW: EZASMI API INITAPI  FAILED     RC= -0000001 ERRNO=0010218
DUMPID=001 REQUESTED BY JOB (TELEVIEW) 
DUMP TITLE=TELEVIEW 004A - SDUMP FOR VROPER   5:32:13   7/26/09
CAG6H41 > 5:32:13.82 OPERATOR SUBTASK ABEND ROUTINE COMPLETE- RESTART IMPOSSIBLE
IEA989I SLIP TRAP ID=X13E MATCHED.  JOBNAME=TELEVIEW, ASID=0032.
CAG6A24 -CA-TELEVIEW: EZASMI API TERMAPI  SUCCESSFUL RC= +0000000 ERRNO=0000000
CAG6A11 - C A - T E L E V I E W  SHUTDOWN COMPLETE.

Teleview shutdown messages:

A54   5:11:03.88 VTAM TPEND ENTERED: REASON CODE 4 (HALT,QUICK/ACB INACT)
A10 -CA-TELEVIEW SYSTEM SHUTDOWN BEGINS 
A10 -CA-TELEVIEW SYSTEM SHUTDOWN BEGINS 
D07 >VREQ SETLOGON S-RF 100D SENSE 00000000 
219 - 5:11:03.88 CA-TELEVIEW ACB SET QUIESCE FAILED FOR SHUTDOWN 
A13 - 5:11:03.88 ATTACH-DISPATCH TASK ENDING ALL TERMINAL CONTROL TASKS 
A13 - 5:11:03.88 ATTACH-DISPATCH TASK ENDING ALL FUNCTION TASKS 
U08 - 5:11:03.88 TASK TVT00001 MODULE VTIMKEPR FLAGGED/POSTED TO TERMINATE 
A54   5:11:04.13 VTAM TPEND ENTERED: REASON CODE 4 (HALT,QUICK/ACB INACT) 
217 - 5:11:04.13 CA-TELEVIEW ACB HAS BEEN CLOSED FOR SHUTDOWN 
A91 - 5:11:04.13 VTAM HTPEND ENTERED: REASON CODE 4 (HALT,QUICK/ACB INACT) 
U09 - 5:11:04.63 TASK TVT00001 MODULE VTIMKEPR BEING FORCED IN CA-TELEVIEW 
CA-TELEVIEW DISK LOG  7/26/09 SUN  5:55:55.02 
501 - 5:55:53.73  EZASMI API GETIBMOP SUCCESSFUL RC= +0000000 ERRNO= 0000000

Solution:

The A54 message points to VTAM as the culprit: A54 5:11:03.88 VTAM TPEND ENTERED: REASON CODE 4 (HALT,QUICK/ACB INACT)

This is most likely a timing issue during post-IPL startup. For example, Teleview came up prior to TCPIP.

Try starting Teleview again.

If you still have trouble, check the SYSLOG and verify that TCPIP is available before Teleview is started.

If you need further assistance from CA Support, please open an issue and send the following:

• Teleview started task log
  
  
• SVC dump (tersed)
  
  
• SYSLOG
  

Environment

Release:
Component: TLVIEW