URL to directly access the Configuration Detail (CI) detail window

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Article ID: 52409

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Question:

What is the URL to go directly to a Configuration Item within Service Desk?

Answer:

The below URL directly brings up the Configuration Item Detail page for a specific CI in Service Desk:

http://servername/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=nr+SKIPLIST=1+QBE.EQ.name=test_CI

Replace servername with the hostname of your Service Desk server.
Replace test_CI with the name of the Configuration Item you want to view.

Environment

Release: CACMDB99000-11.1-CMDB
Component: