Error "AHD05237: An internal error with surveys occurred" when users click on the Survey feedback URL.

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Article ID: 52405

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

Below error appears in the browser when users click on the Survey feedback URL from an email:

<Please see attached file for image>

Figure 1

Solution:

To resolve the issue, edit the Access Type Detail and verify/update if the role is defined for "Command Line Utility Role". For example, if the Administrator is the user who tries to access the Survey feedback URL, you must edit Administration Access Type Detail and verify/update if the Administrator is used for "Command Line Utility Role" as shown below:

<Please see attached file for image>

Figure 2

Users should now be able to access the Survey feedback URL successfully.

Environment

Release:
Component: ARGIS

Attachments

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