How to set CAM traces, when CAM is up and running and when CAM is not working?

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Article ID: 52377

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

How to set CAM traces, when CAM is up and running and when CAM is not working?

Environment

Client Automation (and other products that use CAM)

Resolution

Initially check the status of CAM by running below command,

camstat

  • If CAM is already running, do the following:

    1. Execute this in a DOS prompt:

      camconfig CONFIG "tr_log_files=50"
      camconfig CONFIG "tr_log_size=8192"
      camconfig "trace=all"

    2. Reproduce the issue or wait for it to get reproduced

    3. Collect logs from %CAI_MSQ%\logs

      After the logs are collected run the following command:

      camconfig CONFIG "trace=none" to disable traces

      Otherwise cam performance will get affected.

  • If CAM is not running, do the following:

    1. camclose

    2. cam change disabled

    3. edit cam.cfg with those rules

      *CONFIG
      tr_log_files = 50
      tr_log_size = 8192
      trace=all

    4. cam change auto & cam start -c -l

    5. reproduce the issue or wait for it to get reproduced

    6. Collect logs from %CAI_MSQ%\logs

      After the logs are collected edit cam.cfg with this line:

      trace=none

      Otherwise CAM performance will get affected