Enable CAM traces
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Article ID: 52377
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Updated On: 05-16-2024
Products
CA Client Automation - IT Client Manager
CA Client Automation
Issue/Introduction
How to set CAM traces, when CAM is up and running and when CAM is not working?
Environment
Client Automation (and other products that use CAM)
Resolution
Initially check the status of CAM by running below command,
camstat
- If CAM is already running, do the following:
- Execute this in a DOS prompt:
camconfig CONFIG "tr_log_files=50"
camconfig CONFIG "tr_log_size=8192"
camconfig "trace=all"
- Reproduce the issue or wait for it to get reproduced
- Collect logs from %CAI_MSQ%\logs
After the logs are collected run the following command:
camconfig CONFIG "trace=none" to disable traces
Otherwise cam performance will get affected.
- If CAM is not running, do the following:
- cam change disabled
- camclose
- edit cam.cfg with those rules
*CONFIG
tr_log_files = 50
tr_log_size = 8192
trace=all
- cam change auto & cam start -c -l
- Reproduce the issue or wait for it to get reproduced
- Collect logs from %CAI_MSQ%\logs
After the logs are collected edit cam.cfg with this line:
trace=none
Otherwise CAM performance will get affected
Additional Information
Since CAF service depends on CAM, before stop CAM it's required to stop all CAF services running on the target machine.
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