Enable CAM traces

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In this document is explained how to enable CAM traces, depending if CAM is running or not.

Environment

Client Automation 14.5 and above

(and other products that use CAM)

Resolution

Initially check the status of CAM by running below command,

camstat (also "cam status" can me used)

Depending on the output, one of the following options can be used:

• If CAM is already running, do the following:
  
  
  1. Execute this in a DOS prompt:
     
     camconfig CONFIG "tr_log_files=50"
     camconfig CONFIG "tr_log_size=8192"
     camconfig "trace=all"
     
     
  2. Reproduce the issue or wait for it to get reproduced
     
     
  3. Collect logs from %CAI_MSQ%\logs
     
     After the logs are collected run the following command:
     
     camconfig CONFIG "trace=none" to disable traces
     
     Otherwise cam performance will get affected.
     
     
• If CAM is not running, do the following:
  
  
  1. cam change disabled 
     
     
  2. camclose
     
     
  3. edit cam.cfg with those rules
     
     *CONFIG
     tr_log_files = 50
     tr_log_size = 8192
     trace=all
     
     
  4. cam change auto & cam start -c -l
     
     
  5. Reproduce the issue or wait for it to get reproduced
     
     
  6. Collect logs from %CAI_MSQ%\logs
     
     After the logs are collected edit cam.cfg with this line:
     
     trace=none
     
     Otherwise CAM performance will get affected

Additional Information

Since CAF service depends on CAM, before stop CAM it's required to stop all CAF services running on the target machine.