Enable CAM traces

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

How to set CAM traces, when CAM is up and running and when CAM is not working?

Environment

Client Automation (and other products that use CAM)

Resolution

Initially check the status of CAM by running below command,

camstat

• If CAM is already running, do the following:
  
  
  1. Execute this in a DOS prompt:
     
     camconfig CONFIG "tr_log_files=50"
     camconfig CONFIG "tr_log_size=8192"
     camconfig "trace=all"
     
     
  2. Reproduce the issue or wait for it to get reproduced
     
     
  3. Collect logs from %CAI_MSQ%\logs
     
     After the logs are collected run the following command:
     
     camconfig CONFIG "trace=none" to disable traces
     
     Otherwise cam performance will get affected.
     
     
• If CAM is not running, do the following:
  
  
  1. cam change disabled 
     
     
  2. camclose
     
     
  3. edit cam.cfg with those rules
     
     *CONFIG
     tr_log_files = 50
     tr_log_size = 8192
     trace=all
     
     
  4. cam change auto & cam start -c -l
     
     
  5. Reproduce the issue or wait for it to get reproduced
     
     
  6. Collect logs from %CAI_MSQ%\logs
     
     After the logs are collected edit cam.cfg with this line:
     
     trace=none
     
     Otherwise CAM performance will get affected

Additional Information

Since CAF service depends on CAM, before stop CAM it's required to stop all CAF services running on the target machine.