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SiteMinder Administrative UI does not start


Article ID: 52372


Updated On:


CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On



After installing the SiteMinder Administrative UI with success (no error is reported in the installation log file), connecting to the WAMUI fails and you get the following error message:

The SiteMinder Administrative UI did not start within the allocated time. Wait for the SiteMinder Administrative UI to start and click "Try Again".


The SiteMinder Administrative UI service may not be started. By default and when using the pre-requisite installer, the installer creates a Windows service to automatically start the JBoss service. The installer fails to create this service in the following cases:

  • The installation drive of the SiteMinder Administrative UI is not the C:\ drive (This issue has been fixed in R12 Sp2 CR1)
  • The Windows user account used to install SiteMinder Administrative UI has its TEMP directory not located on the C:\ drive

To create the service manually, browse to the <JBoss>/bin folder and type the command "service.bat install".

If the pre-requisite installer is not used, make sure that the JBoss is started using run_idm.bat.


Component: SMPLC