Policy Server version: CR21 upgrade to CR31
Policy Store version and type: ADAM
User directory version and type: ADAM
After upgrade to cr31, service failed to start.
Issue occurred on 2 out 4 servers upgraded
The error is pop up during upgrade, having text like this:
smreg.exe Entry Point Not Found
The Procedure Entry Point [email protected]@@[email protected] could not be located in the dynamic link library SMUTILITIES.dll
The cause of the problem is smutilities.dll file is locked.
If this does not resolve it, stop all SiteMinder processes, find and rename file smutilities.dll, restart upgrade, everything should be fine.