Clarity: The Action Item Detail (Popup) link action does not return to expected page

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Clarity: The calendar.popup.actionItemDetailAssginee link action does not return to expected page

Steps to Reproduce:

1. Login to Clarity as an administrator

• Admin Tool > Studio: Queries
  Create a new Query "AI_Query"
  
  

  SELECT 
      @SELECT:DIM_PROP:USER_DEF:IMPLIED:AITEM:ai.ID:[email protected], 
      @SELECT:DIM_PROP:USER_DEF:IMPLIED:AITEM:ai.SUBJECT:[email protected], 
      @SELECT:DIM_PROP:USER_DEF:IMPLIED:AITEM:ai.CREATED_DATE:[email protected] 
  FROM 
      CAL_ACTION_ITEMS ai 
  WHERE 
      AND @[email protected] 
  

• Query: Linking > Create 2 new Links
  
  Name = My Link To Action Item Details No Popup
  ID = link1
  Action = Action Item Properties
  [calendar.actionItemDetailAssginee]
  Action Item Internal ID = actionitemid
  
  Name = My Link To Action Item Details With Popup
  ID = link2
  Action = Action Item Properties (Popup)
  [calendar.popup.actionItemDetailAssginee]
  Action Item Internal ID = actionitemid
  
  
• Admin Tool > Studio: Portlets
  
  Create a new Portlet "AI No Popup"
  Configure the Portlet Layout with Subject & Created Date
  Link the Subject field to 'link1' - 'My Link To Action Item Details No Popup'
  Place the portlet on the Overview Page
  Also create a Menu Page and put a link on the menu to access it
  Menu Link Name = 'AI No Popup'
  
  Create a new Portlet "AI With Popup"
  Configure the Portlet Layout with Subject & Created Date
  Link the Subject field to 'link2' - 'My Link To Action Item Details With Popup'
  Place the portlet on the Overview Page
  Also create a Menu Page and put a link on the menu to access it
  Menu Link Name = 'AI With Popup'
  
  
• Main Application : Access both portlets and compare behavior
  From Overview page,
  Go to the Portlet 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page
  Click 'Cancel' button > As Expected: return to user-defined portlet
  
  From Overview page,
  Go to the Portlet 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page
  Click 'Submit' button > As Expected: return to user-defined portlet
  
  From Menu Link,
  Go to the Page 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page in a POPUP
  Click 'Cancel' button > As Expected: return to user-defined portlet
  
  From Menu Link,
  Go to the Page 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page in a POPUP
  Click 'Submit' button > As Expected: return to user-defined portlet
  
  From Overview page,
  Go to the Portlet 'AI With Popup', click on link for an Action Item Subject
  This will display the Action Item Details page
  Click 'Cancel' button > As Expected: return to user-defined portlet
  and the popup window closes
  
  From Overview page,
  Go to the Portlet 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page
  Click 'Submit' button > ** NOT as expected: the popup window remains
  and the navigation goes to the Organizer > Action Items page
  
  From Menu Link,
  Go to the Page 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page in a POPUP
  Click 'Cancel' button > As Expected: return to user-defined portlet
  and the popup window closes
  
  From Menu Link,
  Go to the Page 'AI No Popup', click on link for an Action Item Subject
  This will display the Action Item Details page in a POPUP
  Click 'Submit' button > ** NOT as expected: the popup window remains
  and the navigation goes to the Organizer > Action Items page

Solution:

WORKAROUND:
Do not use the Popup Link Action.
Use the non-popup link:

   Action = Action Item Properties 
     [calendar.actionItemDetailAssginee] 
   Action Item Internal ID = actionitemid

STATUS/RESOLUTION:
Open (S4) ; to be reviewed for a future release

Keywords: CLARITYKB, CLRT-52098, clarity8open, clarity12open

Environment

Release:
Component: STUDIO