Unable to save permission changes on offerings.

Products

• CA Service Catalog
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

An administrator makes changes to the permissions on an offering and clicks on "Save". When they check the permissions, the new permissions aren't applied.

Environment

Service Catalog 14.1 or higher
EEM 12.51or higher
Service Catalog 17.2 or higher

Cause

This can be caused by missing folders in the "Service Catalog" application definition in EEM.

Resolution

1. Log into the "Service Catalog" application in EEM as Eiamadmin User.

2. Navigate to "Configure" tab and select "Folders" link.

3. The list of folders should read:

Application Folders
  Calendars
  custom
    Policies
    Users
  default
    Groups
    Policies
  Policies
  SMA
    AccessGroups
  System
  UserGroups
  Users
Global Folders

4. If you note any of these folders are missing then, create them using the folder icon on the far left and that should solve this problem.