CA IT Asset Manager, CA Software Asset Manager (CA SAM), ASSET PORTFOLIO MGMT- SERVER, SUPPORT AUTOMATION- SERVER, CA Service Desk Manager - Unified Self Service, KNOWLEDGE TOOLS, CA Service Management - Asset Portfolio Management, CA Service Management - Service Desk Manager
The following are the steps to create new filters in Visualizer.
Click on Start >> All Programs >> CA >> CMDB Visualizer >> Admin Console.
Login to the Admin console with either the Administrator or the Service Desk user id.
Once logged in the Admin Console, click on the fifth tab in the menu i.e Filters.
In the Filters screen you have the ability to create Filters based on General criteria, Relationship criteria and Asset criteria.
In the general criteria you have the ability to create a filter based on Famil, Class, status and Location.
In the Relationship criteria you have the ability to create filter based on Provider, dependent, peer and other relationships.
In the Asset criteria you have the ability to create filter based on Manufacture, model and and maintenance vendor.
Create a new filter based on the need by giving it a new name and selecting the appropriate fields.
To confirm the changes click on save and restart the SD/CMDB deamon services to get this effective.