How to add new filters in Visualizer?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

The following are the steps to create new filters in Visualizer.

Solution:

• Click on Start >> All Programs >> CA >> CMDB Visualizer >> Admin Console.
  
  
• Login to the Admin console with either the Administrator or the Service Desk user id.
  
  
• Once logged in the Admin Console, click on the fifth tab in the menu i.e Filters.
  
  
• In the Filters screen you have the ability to create Filters based on General criteria, Relationship criteria and Asset criteria.
  
  
• In the general criteria you have the ability to create a filter based on Famil, Class, status and Location.
  
  
• In the Relationship criteria you have the ability to create filter based on Provider, dependent, peer and other relationships.
  
  
• In the Asset criteria you have the ability to create filter based on Manufacture, model and and maintenance vendor.
  
  
• Create a new filter based on the need by giving it a new name and selecting the appropriate fields.
  
  
• To confirm the changes click on save and restart the SD/CMDB deamon services to get this effective.

Environment

Release:
Component: ARGIS