HTTPS protocol can't open CA Service Catalog(SC) form correctly

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Article ID: 5229

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Updated On:

Products

CA Service Catalog CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Environment running CA Service Catalog and CA PAM with Service Desk integration.

We have Catalog Form requests which open CA Service Desk tickets (via PAM automation).

Every thing works correctly using HTTP protocol for access CA Catalog forms.

We have a CA Service Catalog form which presents some combo boxes in some predefined fill arrangements.

But, when using HTTPS protocol, some of the combo boxes (for the same CA Catalog forms) do not appear.

 

Cause

The encoding is missing for HTTPS.

Environment

Windows running CA Service Catalog.

Resolution

Please open your server.xml file in folder %USM_HOME%/view/conf.

For the HTTPS connector please enable encoding by adding the below attribute: 

URIEncoding="UTF-8"

 

Example (remove the comment-lines when you activate HTTPS):

<!-- 

Define a SSL HTTP/1.1 Connector on port 8443 

-->

<!--

 

<Connector port="8443" URIEncoding="UTF-8" enableLookups="false" tomcatAuthentication="false" maxHttpHeaderSize="20480"

 maxThreads="400" minSpareThreads="25" maxSpareThreads="100" debug="0" connectionTimeout="15000"

      disableUploadTimeout="true" compression="on" compressionMinSize="2048"

      compressableMimeType="text/html,text/plain,text/xml,text/css,text/javascript,image/png,image/gif,image/jpeg,application/json"

      scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" SSLEnabled="true"

      keystoreFile="C:\Program Files\CA\Service Catalog\.keystore" keyAlias="alias_name" keystorePass="changeit"/>

    

-->

 

Additional Information

Consider to 'clear' and restart the environment:

- Stop the CA Service Catalog services(Accounting and Catalog)

- Empty/clear the %USM_HOME%\view\translets folder

- (re)move the %USM_HOME%\logs\*.log files

- Clear the browser-cache

- Start the CA Service Catalog services(Accounting and Catalog)