HTTPS protocol can't open CA Service Catalog(SC) form correctly
Article ID: 5229
Updated On:
Products
Issue/Introduction
Environment running CA Service Catalog and CA PAM with Service Desk integration.
We have Catalog Form requests which open CA Service Desk tickets (via PAM automation).
Every thing works correctly using HTTP protocol for access CA Catalog forms.
We have a CA Service Catalog form which presents some combo boxes in some predefined fill arrangements.
But, when using HTTPS protocol, some of the combo boxes (for the same CA Catalog forms) do not appear.
Environment
Cause
The encoding is missing for HTTPS.
Resolution
Please open your server.xml file in folder %USM_HOME%/view/conf.
For the HTTPS connector please enable encoding by adding the below attribute:
URIEncoding="UTF-8"
Example (remove the comment-lines when you activate HTTPS):
<!--
Define a SSL HTTP/1.1 Connector on port 8443
-->
<!--
<Connector port="8443" URIEncoding="UTF-8" enableLookups="false" tomcatAuthentication="false" maxHttpHeaderSize="20480"
maxThreads="400" minSpareThreads="25" maxSpareThreads="100" debug="0" connectionTimeout="15000"
disableUploadTimeout="true" compression="on" compressionMinSize="2048"
compressableMimeType="text/html,text/plain,text/xml,text/css,text/javascript,image/png,image/gif,image/jpeg,application/json"
scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" SSLEnabled="true"
keystoreFile="C:\Program Files\CA\Service Catalog\.keystore" keyAlias="alias_name" keystorePass="keystore-password"/>
-->
Additional Information
Consider to 'clear' and restart the environment:
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)
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