ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

CA Mainframe Software Manager running with SAF security active, failing with a U4038 abend and a CEE3561S message

book

Article ID: 52276

calendar_today

Updated On:

Products

Compress Data Compression for MVS Compress Data Compression for Fujitsu Datacom DATACOM - AD Mainframe Software Manager (Chorus Software Manager) MICS Resource Management CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services CA ecoMeter Server Component FOC EASYTRIEVE REPORT GENERATOR FOR COMMON SERVICES INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA On Demand Portal CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware Datacom/AD

Issue/Introduction

Description:

The U4038 abend can occur when the id assigned to the MSMTC task does not have update authority to the defined OMVS home directory.

Example of CEE3561S:
CEE3561S External function SI_check_resource_auth2 was not found in DLL libsi.dll.

Solution:

The U4038 abend can occur if the id assigned to the MSMTC task does not have update authority to the defined OMVS home directory.

Confirm that the home directory is what is expected using the following steps:

Add the /Diagnostics to the CA Mainframe Software Manager url, for example;

http://localhost:21120/MSM/Diagnostics

This will produce a report. Find the first occurrence of the "Environment" statement. It will look something like this...

Environment: {LANG=C, IBM_JAVA_ZOS_TDUMP=NO, JAVA_HOME=/cai/JAVAR1V5/usr/lpp/java/J5.0, PWD=/cai/msmserv,.....

The PWD (present working directory) value is the OMVS home directory that the CA Mainframe Software Manager Tomcat task is using.

Environment

Release:
Component: MSM