CA Mainframe Software Manager running with SAF security active, failing with a U4038 abend and a CEE3561S message

Products

• Compress Data Compression for MVS
• Compress Data Compression for Fujitsu
• Datacom
• DATACOM - AD
• Mainframe Software Manager (Chorus Software Manager)
• MICS Resource Management
• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware

Issue/Introduction

Description:

The U4038 abend can occur when the id assigned to the MSMTC task does not have update authority to the defined OMVS home directory.

Example of CEE3561S:
CEE3561S External function SI_check_resource_auth2 was not found in DLL libsi.dll.

Solution:

The U4038 abend can occur if the id assigned to the MSMTC task does not have update authority to the defined OMVS home directory.

Confirm that the home directory is what is expected using the following steps:

Add the /Diagnostics to the CA Mainframe Software Manager url, for example;

http://localhost:21120/MSM/Diagnostics

This will produce a report. Find the first occurrence of the "Environment" statement. It will look something like this...

Environment: {LANG=C, IBM_JAVA_ZOS_TDUMP=NO, JAVA_HOME=/cai/JAVAR1V5/usr/lpp/java/J5.0, PWD=/cai/msmserv,.....

The PWD (present working directory) value is the OMVS home directory that the CA Mainframe Software Manager Tomcat task is using.

Environment

Release:
Component: MSM