Error "Unable to access job" trying to restart a CA WA ESP failed job

Products

• ESP Workload Automation

Issue/Introduction

When trying to restart a failed job using CA WA Restart EE from the CA WA ESP CSF (Consolidated Status Facility) panel , error message "Unable to access job" is issued.  PF1 produces message "Job is being restarted by another user". 

Environment

- CA Workload Automation ESP Edition- CA Workload Automation Restart EE (aka Encore)- CA ESP Workload Automation Workstation Option

Cause

The failed job is locked by an ESP Workstation user.  This lock occurs when the ESP Workstation user right-clicks on the failed job, selects option "Restart using Restart Option EE", and stays on the Restart option panel without taking any action.

Resolution

1. Execute the following pagemode commands to determine who locked the job, and to obtain the lock token id: 

INFOMSG SET 

ENCREQ LISTLOCK 

2. Sample display from the above commands: 

ESP4447I TOKEN(1013720170110163125#13) ENCREQ JOBNAME(JOB1) APPLICATION(PAYROLL) GENERATION(2) QNAME(ESPCSF) RNAME(C'JOB1          PAYROLL',X'00000002') SCOPE(SYSTEMS) CTLTYPE(E) REQTYPE(USE) USER(CYBERUSR) LOCKED(20170110-164720) ....

ESP4449I ENQ'S displayed: 1 

3.  Execute the following command to remove the lock using the lock token id returned from the Encreq Listlock command: 

ENCREQ UNDOLOCK TOKEN(1013720170110163125#13)

Additional Information

https:/docops.ca.com/esp and look for "ENCREQ LISTLOCK".