Following error may appear in the stdlog file:
11/11 17:15:06.56 servername sda 5040 SIGNIFICANT sda.cpp 1884 Session Created 403153062 11/11 17:15:21.94 servername spelsrvr 2012 ERROR api.spl 1180 Error setting attr 'affected_resource' on object 'cr:400222' to value 'B2227F50CBD5E94E8ABD4E3561469087'
If you enable Assign Assets in Specturm's OneClick and then switch to a new Service Desk server, Spectrum will stop generating tickets in ServiceDesk. In order that the tickets are created ensure that the new Servicedesk server uses the same old MDB (with same data) which was used by earlier install of ServiceDesk.
The reason is that the SPECTRUM model in the old MDB is aware of the assets that were created for it in Service Desk. However, the new MDB does not have information about that asset, causing an error when Service Desk attempts to assign the asset from the SPECTRUM alarm.
To resolve the issue, you must do one of the following:
Spectrum will now be able to create tickets successfully in ServiceDesk.