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Error "AHD05519: Error in MDB Registration: ()" when creating new CI manually.
Article ID: 52243
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
The error below occurs when creating a new CI manually:
<Please see attached file for image>
Solution:
The following errors appear in the stdlog file:
01/28 13:57:27.06 servername mdb_registration_ 9196 SIGNIFICANT mdb_registratio 212 Starting CORA setup
01/28 13:57:37.12 servername mdb_registration_ 9196 ERROR mdb_registratio 312 CORA setup failed
01/28 13:57:37.12 servername mdb_registration_ 9196 ERROR mdbreg.c 124 ca_reg_init failed ()
01/28 13:57:37.12 servername spelsrvr 10236 ERROR cmdb_api.spl 173 AHD05519: Error in MDB Registration: ()
This error occurs if there are any connectivity issues between Service Desk and the MDB database server. Verify if the service desk is able to access the MDB. Once done, recycle the Service Desk services. Then re-try creating a CI. If it is still not successful, please contact CA Support for assistance.
Environment
Release:
Component: ARGIS
Component: ARGIS
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