Reports not working after upgrade

book

Article ID: 5222

calendar_today

Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

All SOI reports fail with the error message similar to: "Failed to open the connection: Services Summary"

Environment

Windows 2008SOI 3.3CABI (Business Objects)

Resolution

The problem is with Universe connection mapping to wrong DB, due to this the reports throwing this exception.

In order to correct this problem...

1) Make sure CABI Universe is connecting to SOI DB (SAMStore) and restart CABI Services.

<Please see attached file for image>

src="/servlet/servlet.FileDownload?file=0150c000004AKFcAAO" alt="Screenshot.jpg" width="1020" height="409">

2) You may delete & re-create CA_SAM Universe if needed and make sure it is connecting to correct SAMStore DB

Additional Information

a

Attachments

1558707186707000005222_sktwi1f5rjvs16ql6.jpeg get_app