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Reports not working after upgrade
Article ID: 5222
Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
All SOI reports fail with the error message similar to: "Failed to open the connection: Services Summary"
Environment
Windows 2008SOI 3.3CABI (Business Objects)
Resolution
The problem is with Universe connection mapping to wrong DB, due to this the reports throwing this exception.
In order to correct this problem...
1) Make sure CABI Universe is connecting to SOI DB (SAMStore) and restart CABI Services.
<Please see attached file for image>
src="/servlet/servlet.FileDownload?file=0150c000004AKFcAAO" alt="Screenshot.jpg" width="1020" height="409">2) You may delete & re-create CA_SAM Universe if needed and make sure it is connecting to correct SAMStore DB
Additional Information
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