Reports not working after upgrade

Article Id: 5222
Status: Published
Updated On: 14-02-2018 07:11
Legacy Id: TEC1548482
Products:
CA Service Operations Insight (SOI)
Issue/Introduction:

All SOI reports fail with the error message similar to: "Failed to open the connection: Services Summary"

Environment:

Windows 2008SOI 3.3CABI (Business Objects)

Resolution:

The problem is with Universe connection mapping to wrong DB, due to this the reports throwing this exception.

In order to correct this problem...

1) Make sure CABI Universe is connecting to SOI DB (SAMStore) and restart CABI Services.

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2) You may delete & re-create CA_SAM Universe if needed and make sure it is connecting to correct SAMStore DB

Additional Information:

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