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Autosys Agent fails to install on a Windows 2003 machine.


Article ID: 52206


Updated On:


CA Workload Automation AE - Business Agents (AutoSys) CA Workload Automation AE - Scheduler (AutoSys) Workload Automation Agent



The AutoSys Agent fails during installation. The setup exits without warning, the destination folder is not created. However you do see that during installation the folders are being created but they are cleaned up directly after the setup exists.


This issue is caused by a change to the operating system security policy. In Windows 2000 SP4, XP SP2, and 2003, a new privilege was added called "Impersonate a client after authentication." By default, this privilege is granted to the Administrators and SERVICE security groups.

If an InstallScript MSI project is run on one of these operating systems and the user that launched the installation does not have the "Impersonate a client after authentication" privilege, the installation aborts due to insufficient privileges required to complete successfully. This can occur even if the user is part of the Administrators group but the user or Administrators group has not been granted the impersonate privilege.

This issue can also occur if the package is being installed with a restricted user account that has elevated privileges. The user is unlikely to have been granted the impersonate privilege and the installation therefore will not complete successfully.

To ensure that an InstallScript MSI package can complete successfully on Windows 2000 SP4, Windows XP SP2, and Windows 2003 systems, the user that launches the installation must have been granted the impersonate privilege. This can be configured through the operating system Local Security Policy in the "User Rights Assignment" section. Any user or group that needs to run an InstallScript MSI package should be added to the "Impersonate a client after authentication" privilege.

More information regarding this security setting can be found in the Microsoft Knowledge Base article 821546 Overview of the "Impersonate a Client After Authentication" and the "Create Global Objects" Security Settings.


Component: ATSYS