Featured offerings missing from Catalog Item Details - Service Catalog

Products

• CA Service Catalog

Issue/Introduction

In CA Service Catalog, featured offerings associated at the offering level do not appear in the "General Information" or "Related" sections when navigating to a specific offering. This typically occurs due to role-based access control settings within the Request Management Configuration.

Symptoms:

• Featured offerings are defined at the offering level but are missing from the user interface.
• The "Related" section under "General Information" is blank or not visible.

Environment

• Product: CA Service Catalog
• Version: 14.1 or higher

Cause

The visibility of related and featured offerings is dependent on the "General Information" section being displayed. If the assigned user role does not have permission to view General Information, the associated featured offerings are suppressed.

Resolution

To display featured offerings, verify that the following configuration settings are enabled for the affected user role:

1. Navigate to Catalog > Configuration > Request Management Configuration.
2. Locate the following access control settings:
   • Access Control: Show General Information
   • Access Control: Show General Information and Selections in Catalog Item Details
3. Ensure both options are selected for the specific role experiencing the issue.
4. Save the configuration and test the offering visibility.