How can one allow a download prompt to be presented to prompt users to save the file when downloading attachments on tickets?
This can be done through the web.xml servlet configuration file. The web.xml file can be found at the following paths:
Linux: $NX_ROOT is /opt/CAisd
In Web.xml, look for the following lines:
set param to YES to "always" force a Save-As Dialog box on downloads of attachments
this feature is useful for security reasons (disables automatic browser opening)
Change the following parameter to YES:
NOTE: Recycle ServiceDesk daemons/services to implement the changes.
Please be sure to backup the web.xml file prior to applying the above change.