While performing the initial data load from CA Asset Portfolio Management to CA software Asset Manager, all of the imports fail due to a missing tpl-locations-countries-mapping.xml file
Article ID: 5212
CA IT Asset ManagerCA Software Asset Manager (CA SAM)ASSET PORTFOLIO MGMT- SERVERCA Service Management - Asset Portfolio ManagementCA Service Management - Service Desk Manager
During the the initial data load from CA Asset Portfolio Management to CA Software Asset Manager, after selecting the load data button, all of the data imports in CA Software Asset Manager fail with the error:
File list: - 0001003047.csv (UTF-8) (Headline validation: loose) tpl-locations-countries-mapping.xml Data sources: none Restricted import: no Not processed The following errors occurred: <template>: File not found (tpl-locations-countries-mapping.xml) (ASP-I9)
CA Software Asset Manager 4.x CA Asset Portfolio Management 14.1, any patch level
Attached to this tech doc is the tpl-locations-countries-mapping.xml file.
Install the tpl-locations-countries-mapping.xml file into the following directory on the SAM server: