eHealth only sends traps 3 to 5 minutes after user has cleared the trap (based on the attached captured trap). Does this means that eHealth only send trap in a multiple of polling interval? Or eHealth should send a trap send a trap immediately to HP open view right after the user clears an alarm from LE ( for this case).
The LexEngine updates the database after every poll interval with alarm that have changed (i.e. raise or clear). After the update, a message is sent to the Notifier indication which alarms have changed and the Notifier sends out the traps, emails, etc. Yes there can be a delay between a manual clear and when a trap or email is sent. This is the way the product is architected
Does the notifier on ehealth send trap immediately right after user clears the alarm on LE
Notifier sends trap when user clear an alarm from Live Exception
(Legacy KB ID CNC TS25533 )