Error e-mailing alarms from OneClick

Products

• CA Spectrum

Issue/Introduction

Error e-mailing alarms from OneClick

Error Message: May 23, 2007 12:58:17 PM - Error emailing troubleshooter at [email protected]:
Message(s):
501 Syntax Error In Parameters Or Arguments. 

Environment

Release: Any
Component:

Cause

Some SMTP servers demand that certain parameters such as the 'From' email address are supplied or else the email is rejected.  Setting up the just SMTP parameters in the OneClick admin page does not let the user specify a 'From' field. 

Resolution

Ensure the "E-Mail" field in the Details tab for the user is populated with a valid e-mail address for that user. That email address will be used for the "From" address when that user sends email from OneClick.