NetViz error UAT (User Acceptance Testing environment) has stopped functioning (Legacy KB ID CNC TS27081 )

Products

• netViz
• NETVIZ ENTERPRISE

Issue/Introduction

To change the user under which the netViz Enterprise Service runs, perform the following steps:
 1) Stop the netViz Enterprise Server service
 2) Move or copy this folder and its sub-directories from the old nES (netViz Enterprise Service ) user to the new nES user:
    C:\Documents and Settings\<nES User>\Application Data\netVizAppserver\
  3) Change the identity under which the service runs from the old user to the new user
  4) Start the service

Related Issues/Questions:
NetViz error UAT (User Acceptance Testing environment) has stopped functioning
No log files since the change
How to change the user under which the netViz Enterprise Service runs
Getting an access denied error in the enterprise console

Problem Environment:
netViz Enterprise
Microsoft Windows 2000
Microsoft Windows 2003
Cloned system via Virtual Machine

Causes of this problem:
When cloning a system, the new server has a different name; although the user ID and password may not have changed, the identity needs to be changed under which the service runs from the old user to the new user.


(Legacy KB ID CNC TS27081 )

Environment

Release: NTVADP05900-7.5-netViz-Adapter
Component: