Troubleshooting eHealth web login issues (Legacy KB ID CNC TS2739 )

Products

• CA eHealth

Issue/Introduction

Check the following:

1. Make sure that the username/password being used is correct.

2. Stop and restart the web daemon.

To stop the Network Health httpd daemon on Solaris:
-Login as root
-Run the command /etc/init.d/httpd.sh stop
-Run the command /etc/init.d/httpd.sh start

To stop the Network Health httpd daemon on HP-UX:
-Login as root
-Run the command /sbin/init.d/httpd.sh stop
-Run the command /sbin/init.d/httpd.sh start

To stop the Network Health httpd daemon on Windows:
Login as the Network Health user
Select Start -> Settings -> Control Panel -> Services
The services dialog box will appear
Select Network Health httpd; click Stop.  Once it stops, click start.
Click Close

 

Try to login again.  If still unable to login:

3. Check the password file.  In the $NH_HOME/web/webCfg/ directory, copy the passwd file to passwd.old. Then copy the passwd.bak to passwd. Try to log in. If still unsuccessful, Please contact Concord Technical Support for further assistance.

Related Issues/Questions:
Troubleshooting eHealth web login issues
Cannot log into Network Health web
Users cannot access Nethealth Web UI

Problem Environment:
eHealth


(Legacy KB ID CNC TS2739 )

Environment

Release: ADVEVS99000-6-AdvantEDGE View standalone
Component: