Either the subject does not exist in eHealth, or the User does not have permission to report on subject. IP:Address index eHealth failed to create the report. (Legacy KB ID CNC TS32323 )

Products

• CA eHealth

Issue/Introduction

It is necessary to:

1. run fresh discoveries in eHealth to update element configuration. This can be done from command line, Motif or OneClick.

2. Rediscover the updated elements in eHealth from the NSM portal with following syntax:

dscvrehealth -h <eHealthServer> -u <$NH_USER> -p <pass> -s <eHealthServerPort> -a <ElementAddress> -r <MDBServer> -w <MDBUserid> -i <MDBPassword>

Related Issues/Questions:
Executing drill-down eHealth reports from the NSM Portal fails
Error: "Either the subject does not exist in eHealth, or the User does not have permission to report on subject. IP:172.22.55.40 index eHealth failed to create the report. "
When executing AAG reports on certain devices from the NSM portal, an error is seen

Problem Environment:
NSM and eHealth integration.

Causes of this problem:
The element has changed. There may be polling errors in messages.stats.log

Additional Information:
Refer to page 126 of ESM_Greenbook_ServiceAvailability_ENU.pdf for full list NSM dscvrehealth options.


(Legacy KB ID CNC TS32323 )

Environment

Release:
Component: EHCON