Enable advanced logging of Notifier through the eHealth console; Setup -> Advanced Logging -> Notifier
When a trap is sent,
Review both - $NH_HOME/log/advanced/nhiNotifierSvr_<num>.txt and csv file for action in question.
How to tell why Notifier sent a notification
Is there a way to show why Notifier in Live Exceptions sent a trap, email or executed an action
(Legacy KB ID CNC TS17763 )