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How to tell why Notifier sent a notification (Legacy KB ID CNC TS17763 )

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Article ID: 52017

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Updated On:

Products

CA eHealth

Issue/Introduction

Collect notifier rule debug information by adding the "R" debug flag to the nhiNotifierSvr section in $NH_HOME/sys/debugLog.cfg as follows:
 
program nhiNotifierSvr {
       arguments "-Dm ntf -Df dpZR -Dt"
}

 

Enable advanced logging of Notifier through the eHealth console; Setup -> Advanced Logging -> Notifier

When a trap is sent,

  • save alarm information from the Live Exceptions Browser; File -> Save As
  • disable advanced logging for Notifier

 

Review both - $NH_HOME/log/advanced/nhiNotifierSvr_<num>.txt and csv file for action in question.

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Related Issues/Questions:
How to tell why Notifier sent a notification 
Is there a way to show why Notifier in Live Exceptions sent a trap, email or executed an action

Problem Environment:
eHealth
Live Health
Notifier


(Legacy KB ID CNC TS17763 )

Environment

Release: ADVEVS99000-6-AdvantEDGE View standalone
Component:
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