How to tell why Notifier sent a notification (Legacy KB ID CNC TS17763 )

Products

• EHEALTH
• CA eHealth

Issue/Introduction

Collect notifier rule debug information by adding the "R" debug flag to the nhiNotifierSvr section in $NH_HOME/sys/debugLog.cfg as follows:

 

program nhiNotifierSvr {

       arguments "-Dm ntf -Df dpZR -Dt"

}

 

Enable advanced logging of Notifier through the eHealth console; Setup -> Advanced Logging -> Notifier

When a trap is sent,

• save alarm information from the Live Exceptions Browser; File -> Save As
• disable advanced logging for Notifier

 

Review both - $NH_HOME/log/advanced/nhiNotifierSvr_<num>.txt and csv file for action in question.

.

Related Issues/Questions:
How to tell why Notifier sent a notification 
Is there a way to show why Notifier in Live Exceptions sent a trap, email or executed an action

Problem Environment:
eHealth
Live Health
Notifier


(Legacy KB ID CNC TS17763 )

Environment

Release: ADVEVS99000-6-AdvantEDGE View standalone
Component: