I get error [SDM228481] when trying to deliver/install software packages to a DSM/ITCM Scalability Server.

Article Id: 51981
Status: Published
Updated On: 14-02-2018 06:58
Legacy Id: TEC513251
Products:
CA Automation Suite for Data Centers - Configuration Automation , CA Client Automation - Asset Management , CA Client Automation - IT Client Manager , CA Client Automation , CA Client Automation - Remote Control , CA Client Automation - Asset Intelligence , CA Client Automation - Desktop Migration Manager , CA Client Automation - Patch Manager , CA Server Automation
Issue/Introduction:

Description:

The error [SDM228481] is only arisen when trying to deliver software to the Scalability Server itself using its own SD Agent.

However, delivering packages to agent computers depending on the failing Scalability Server works as expected.

Solution:

Normally, the most likely cause for this error to appear is that the DSM/ITCM agent does not depend on the scalability server running on the same computer.

In order to resolve it, make the DSM/ITCM agent to depend on the Scalability Server installed on the same computer by either:

  1. Run the following command on a command prompt window on the Scalability Server:

    caf setserveraddress localhost

    or

  2. Right clicking on the DSM/ITCM systray icon.

    Selecting 'Common Agent/Properties' and changing the 'Registered to Server' value to 'localhost' (with no quotes) in the 'General' tab.

NOTE: If the problem does not get resolved with any of these suggestions, please open an issue with CA-Support at http://support.ca.com

Environment:

Release: UASIT.99000-11.2-Asset Intelligence
Component: