I get error [SDM228481] when trying to deliver/install software packages to a DSM/ITCM Scalability Server.

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Article ID: 51981

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager CA Server Automation

Issue/Introduction

Description:

The error [SDM228481] is only arisen when trying to deliver software to the Scalability Server itself using its own SD Agent.

However, delivering packages to agent computers depending on the failing Scalability Server works as expected.

Solution:

Normally, the most likely cause for this error to appear is that the DSM/ITCM agent does not depend on the scalability server running on the same computer.

In order to resolve it, make the DSM/ITCM agent to depend on the Scalability Server installed on the same computer by either:

  1. Run the following command on a command prompt window on the Scalability Server:

    caf setserveraddress localhost

    or

  2. Right clicking on the DSM/ITCM systray icon.

    Selecting 'Common Agent/Properties' and changing the 'Registered to Server' value to 'localhost' (with no quotes) in the 'General' tab.

NOTE: If the problem does not get resolved with any of these suggestions, please open an issue with CA-Support at http://support.ca.com

Environment

Release: UASIT.99000-11.2-Asset Intelligence
Component: