Is there a way I can send an email from Service Desk via the operating system command prompt?

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

The following steps can be used to send email using the pdm_mail command from the operating system command prompt.

Environment

Service Management 17.x

Resolution

Step 1: Create a text file with the body of the message that need to convey. Ex: Content.txt

Step 2: From the operating system command prompt of application server. execute this below command.

pdm_mail -i -s "This is Subject request # CR400001" -e "[email protected]" -q < content.txt

This will send email notification to Specified Recipient [email protected]