The CA Asset Portfolio Management 14.1 application creating very large IIS logs.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Our internet information systems manager logs are growing very large and have to be managed daily. 

The logs located at this path, \inetpub\logs\LogFiles\W3SVCx\ u_ex1234.log (example)

are showing numerous entries, multiple times per second, like this: 

2016-12-27 16:08:38     POST /ITAMService/Service.asmx - 80 -  Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+4.0.30319.34003) - 200 0 0 19 

 

Environment

CA IT Asset Manager, CA Asset Portfolio Management 14.1, any patch levelintegrated with CA Software Asset Manager 4.x release level

Cause

The IIS log entry:  2016-12-27 16:08:38     POST /ITAMService/Service.asmx - 80 -  Mozilla/4.0+(compatible;+MSIE+6.0;+MS+Web+Services+Client+Protocol+4.0.30319.34003) - 200 0 0 19 

is an informational message in IIS, that arises from the 'CA SAM update status frequency' setting in CA Asset Portfolio Management. 

We advise to set the CA SAM update status frequency to 2 minutes or longer, up to 1 hour, depending on your desired update frequency. 

 

 

Resolution

To resolve this error, it is safe to turn OFF logging for the ITAMService in internet information systems manager.  The ITAMService will continue to log at the application level, just not in IIS.  You can find the ITAMService.log at \Program Files (x86)\CA\ITAM\Application Server. 

To turn OFF the ITAMService logging in IIS: 

1.  Launch internet information systems manager

2.  Expand the IIS left treeview until you see the Default Web Site or the APMWebSite (depending on where you installed APM)

3.  Highlight the ITAMService node

4.  In the center, double click the 'Logging' icon

5.  In the far right pane, click on 'Disable'

6.  Restart IIS

7.  Restart all the CA Asset Portfolio Management services.

IIS should now produce a much smaller log file.