Clarity: Error 500 - Internal Server Error when you save a string with special characters in a portlet filter as default; then, you can no longer access that portlet

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Steps to Reproduce:

1. Admin > Portlets > New
   
   
2. Filter > Submit
   Portlet Name: Portlet_filter
   Portlet ID: portlet_filter
   Instance Type: General
   
   
3. Save
   
   
4. Fields > Add
   Field name: Filter1
   Field ID: Filter1
   Data Type: String
   
   
5. Submit.
   
   
6. Layout.
   
   
7. Chose Toolbar then Save and Exit.
   
   
8. Admin > Portlet Pages > Overview > Tabs > Project Dashboard
   
   
9. Page Filters > Add
   
   
10. Choose Portlet_filter then click on Add.
    
    
11. Click on Filter Mappings icon
    Project Manager Schedule Dashboard > project_name
    
    

    <Please see attached file for image>

    
    
    
12. Submit
    
    
13. Save and Exit > Exit
    
    
14. Go to Application side.
    
    
15. Overview > Project Dashboard
    
    
16. On Portlet Filter1
    Click "More >>"
    
    
17. Click on "Save Filter".
    
    
18. Entered a name with an ampersand (&) - 'b&b'.
    
    
19. Click the "Default" check box.
    
    
20. Submit.

Expected Result: Default Portlet Filter will be saved.

Actual Result: Error 500 - Internal Server Error and you can no longer access the Portlet.

Solution:

Workaround: Go to the admin side and take out the portlet filter to access the portlet again.

1. Go to admin side of Clarity.
   
   
2. Then click on Portlet Pages > Overview > Tabs > Project Dashboard.
   
   
3. Select the Portlet Filter you added then click on Remove button.
   
   
4. Save and Exit.

Keywords: CLARITYKB, portlet, filter, special character, default, CLRT-27688, clarity1206resolved.

Environment

Release:
Component: STUDIO