Cannot create directory in IDM - No FaceServlet Found?

book

Article ID: 51850

calendar_today

Updated On:

Products

DIRECTORY CA Identity Manager CA Identity Governance CA Identity Portal CA Risk Analytics CA Secure Cloud SaaS - Arcot A-OK (WebFort) CLOUDMINDER ADVANCED AUTHENTICATION CA Secure Cloud SaaS - Advanced Authentication CA Secure Cloud SaaS - Identity Management CA Secure Cloud SaaS - Single Sign On SECURITY MISC CODES SINGLE SIGN ON - LEGACY CA Data Protection (DataMinder) CA User Activity Reporting

Issue/Introduction

Description:

When I create a directory in IDM I get an error " No FaceServlet Found". It seems to be related to an error on the Policy server:

[1432/2524][Fri Apr 23 2010 10:43:10][SmObjProvider.cpp:212][ERROR] Policy store failed operation 'Search' for object type 'IMS6Directory'. Internal Error: Database error. Code is -4007 (DBMSG: <<< -- State = 42S02 -- Internal Code = 208 - [CA SiteMinder][ODBC SQL Server Driver][SQL Server]Invalid object name 'imsdirectory6'.>>>) [1432/2524][Fri Apr 23 2010 10:43:10][ImsCommandUtils.cpp:623][ERROR] SmImsCommand (findPSObject) Provider call failed Error Code was: -2147418012 Error Message: Unknown Failure

Upon further analysis, the table IMS6directory is not present in the siteminder policy store. I do not understand why this table was not created? How does this table get created?

Solution:

The IMS6directory is an IDM specific policy store schema object. Since it was missing, customer needed to import the LDIF schema file for this specific directory type found at C:\Program Files\CA\Identity Manager\IAM Suite\Identity Manager\tools\policystore-schemas. So he needed to stop the policy server, import the LDIF file and restart the policy server before restarting IDM and re-creating a directory.

Environment

Release: CAPUEL99000-12.5-Identity Manager-Blended upgrade to Identity &-Access Mgmt Ente
Component: