I cannot add time to my timesheet because the add task and add other time buttons do not appear.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

When a user accesses their timesheet to record time we would expect that the buttons "Add Task" and "Add Other Time" would be available for access, however the actual result is that both buttons are not available. Why does this occur?

 

 

Resolution

The main criteria for the buttons to display on the resource's timesheet are that they must be a team member on the investment or NPIO.

If the resource is not a team member on any project, then the ADD TASK button will not display.

If the resource is not a team member of any NPIO (non-project investment objects) then the OTHER WORK button will not display.