I cannot add time to my timesheet because the add task and add other time buttons do not appear.

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Article ID: 51842

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Updated On:

Products

CLARITY PPM FOR ITG CLARITY PPM FEDERAL CA Identity Manager CA Identity Governance CA Identity Portal Clarity PPM SaaS - Application Clarity PPM On Premise

Issue/Introduction

Description:

When a user accesses their timesheet to record time we would expect that the buttons "Add Task" and "Add Other Time" would be available for access, however the actual result is that both buttons are not available. Why does this occur?

Solution:

The main criteria for the buttons to display on the resource's timesheet are that they must be a team member on the investment or NPIO.

If the resource is not a team member on any project, then the ADD TASK button will not display.

If the resource is not a team member of any NPIO (non-project investment objects) then the OTHER WORK button will not display.

Keywords: CLARITYKB, add, task, other work, timesheet, button.

Environment

Release:
Component: TIME & DATA MANAGAEMENT"